Documentation

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The services we provide are hosted in various regions worldwide (including US-EAST / US-WEST, Canada, EU-EAST, EU-CENTRAL, EU-WEST, Mainland China, Hong-Kong, Australia, and others), using various 3-rd party data center / cloud providers.
Most of these are in AWS and Hetzner AG, but we can accommodate other providers for any custom, dedicated plans.

We mainly use very large, bare metal servers, which are securely containerized, so the resources per each Solr Index that resides on these machines are dynamically allocated and scaled globally depending on each Index usage, so the performance will always be the same regardless of the package you chose.
The limits will simply be on the disk space, consumed bandwidth, and the Level of Support and Uptime (SLA) that is guaranteed for each Tier of pricing.
Therefore we have the resources outlined as: Number of Indexes (Index License), Disk Space, and Monthly Traffic Bandwidth, each explained throughout our documentation pages, and of course you can customize (upgrade or downgrade) these at any time during your membership.


All our plans are currently pre-paid, so there are no hidden costs, or extra fees, other than what you see on the Checkout area of the Pricing Page.
We also provide fully dedicated Managed Solr Cloud services, as described here.


Register for a Free Trial account, where you will be able to Login and chose the desired Solr Version and Region, and Create your Opensolr Index, or, if using a CMS System such as Drupal, you can go ahead and use the Search API Opensolr official Opensolr module, which will pretty much do everything for you, from creating your Opensolr account, all the way down to setting up your Opensolr Server connection, and Solr Configuration Files.


Alternatively, you can learn more or troubleshoot how to Create your Opensolr Index, from our documentation pages.

    The Opensolr service, runs on a set of resources:

    • Indexes - standalone Opensolr indexes residing in various regions worldwide.
    • Clusters - resilient cluster of servers working as an Opensolr Index, while also offering many other benefits, as described here.
    • Disk space - the disk space used by each one of your Opensolr Indexes or Clusters.
    • Bandwidth - the outgoing data traffic going from the Opensolr infrastructure, to your website or application.

    When do you need to upgrade your plan?
    You generally need to upgrade, when your Free Trial is over, or, you ran out of either one of the above resources.

    For example, let's say you have 1 Opensolr Index, and that index ran out of disk space.

    1. Check your index disk space consumption:
      1. Go to your Opensolr Control Panel - Index List.
      2. Click on your index name:
        Opensolr Index Control Panel
      3. Check the disk space in your Opensolr Index Control Panel:
        Opensolr Index Control Panel
      4. Click Solr Admin to get fresh disk usage (just to make sure):
        Opensolr Index Control Panel
        Opensolr Index Control Panel
      5. Go to the Pricing Page which is reachable throughout the website using the top Pricing link, or follow the Billing section in your Opensolr Index Control Panel:
        Opensolr Index Control Panel

        Opensolr Index Control Panel
      6. You will there see a set of pre-defined packages, however you will always have to customize your package, in order to fit your needs.
        Opensolr Index Control Panel
        Next, you will get to the customization area, where you can select more disk space, bandwidth, indexes, clusters, or any other resource.
        Opensolr Index Control Panel
    2. Do the same for any other resource, including when you need more indexes, you would simply select more indexes.
      All upgrades and downgrades are pro-rated so you always only pay for what you use.

    Opensolr now provides a Free Trial membership.

    NO CREDIT CARD REQUIRED!
    There is no longer the need to register your payment method to get a Free Trial Opensolr account.

    The new Free Trial membership, now gives you the option to explore the full Opensolr potential, with the following resorce limits:

    • 5 Solr Indexes
    • 900 Mb Disk Space Per Each Index
    • 10 Gb Monthly Search Traffic Bandwidth Per Each Index
    • Backup and replication are also enabled

    This should be perfectly suitable to test the capabilities of the Opensolr Cloud Ecosystem.
    If you don't have an Opensolr account, click here, to register and get started, totally free.

    Opensolr Resilient Cluster

    Aims to explain te difference between a normal Opensolr Index, and an Opensolr Resilient, High Availability Cluster.


    When you Upgrade or Downgrade your Opensolr account, regardless of the recurring period, all Upgrades and Downgrades, are always pro-rated, so you always only pay for the calculated difference from the unused days of the existing membership plan.

    This also applies in case one of your recurring charges has been rejected, and you chose to place a new order, instead of updating your biling information.
    Please refer to updating your billing information to learn more.

    Refunds are possible for new accounts only, and only within the first 10 days of having used a paid Opensolr service.

    Update Payment Method

    In order to update your billing method, simply have to Log in to your Opensolr Account, visit the Billing Admin Area and follow the instructions there.
    Please note that you will have to do this from the main account, and not from a team member's account.

    Update Payment Profile

    Once you finish updating your Billing Profile, you will have to move on to the next step, where you can Manage your actual Payment Methods inside the Stripe Customer Portal.

    Update Payment Method

    You can also download invoices and receipts for your payments, from the Stripe Customer Portal.

    Also, the Agreement between you and Opensolr SRL, is the one you agreed to, when you signed up for your new Opensolr account.

    Opensolr offers these major types of hosted solr instances:

    ​Please contact us to learn more.

    Due to security concerns, the Opensolr registration email address, can only be changed / updated, by requesting that via a support ticket.

    The Billing email address, can be changed from your Opensolr Control Panel, unde the Billing Information Section.

    You can update your email address on file, only by sending a request to support@opensolr.com due to security check procedures.

     

    Update Payment Method

    In order to update your billing method, simply have to Log in to your Opensolr Account, visit the Billing Admin Area and follow the instructions there.
    Please note that you will have to do this from the main account, and not from a team member's account.

    Update Payment Profile

    Once you finish updating your Billing Profile, you will have to move on to the next step, where you can Manage your actual Payment Methods inside the Stripe Customer Portal.

    Update Payment Method

    You can also download invoices and receipts for your payments, from the Stripe Customer Portal.

    Also, the Agreement between you and Opensolr SRL, is the one you agreed to, when you signed up for your new Opensolr account.

    With the Opensolr Simple Dedicated Plan you get to use the same great Solr Shared Cloud features in your own dedicated environment.

    Click here to order now.





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